My friend, who is a foreigner, attender an appointment with the housing team as in housing crisis at the moment. Member of staff:- offered an interpreter without asking if needed (assumption made all foreigners is not able to speak any English)- suggested returning to a home country (awful passive agressive attempt to get rid of a foreigner from Scotland)- when completing an assessment form, member of staff assumed my friend was a domestic without even asking a question!!!! (How rude and judgemental attitude like if all foreigners were only able to work as domestic staff)I will encourage my friend to make a formal complain. My message to a member of staff who assessed my friend: you are an ignorant, judgemental person who should change a job. Rethink your narrow minded attitude towards your clients, as simple as that.
My experience with the office was not good at all, poor services and the some of the staff are very rude.
Telephone manner at this department is shocking its high time they took lessons in customer service and some manners. Speaking to people like they are some sort of idiot is not acceptable. Professionals! Thats laughable
Appalling phone service.....
30 min call nobody pick up the phone useless service
South East Locality Office, The City of Edinburgh Council is a UK Local Government Office based in Edinburgh, Scotland. South East Locality Office, The City of Edinburgh Council is located at 40 Captain's Rd, Edinburgh EH17 8QF, UK.
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