Great place to visit
Helpful staff. Selection of wide and extra wide fitting shoes is a bonus.
This is a forward thinking Brittish company. The shoes are made in the UK. Whilst mainly catering to older clients they are also moving into more trendy styles which is great. The quality is excellent and buying and returning, both online and in store is very easy. Lots of good offers too. I have found the staff in store very helpful ,not in any way pushy.
The shoes are well made and comfortable. I find many of the styles a bit frumpy - and I am 60 ! What I have learned is that the customer service is appalling . When buying the service is perfectly helpful and pleasant but this changes dramatically when there is a problem - no one answers the phone, I got fobbed off several times, I was not listened to, I was told things that I could prove to be incorrect, I was passed to Head Office ( who also dont answer the phone) and passed from Department to Department. It took several lengthy phone calls and reminders to get a basic refund for shoes I had paid for a month previously and was told would be delivered by the end of the week but which were out of production. BEWARE.
Comfortable shoes, good service though not exceptional. I bought a nice, sturdy pair. Mainly earth tone colors on the women's side, so not necessarily trendy but highly serviceable.
Hotter Shoes Edinburgh is a UK Shoe Store based in Edinburgh, Scotland. Hotter Shoes Edinburgh is located at 113 Princes St, Edinburgh EH2 3AA, UK.
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