Wonderful cut and colour, would reccommend!
Fantastic salon with loveliest staff, I'm always delighted with my hair after a visit here.
Staff were snooty on the phone when making the booking rather than friendly or thinking about customer service.Member of staff whispered loudly to a colleague in earshot of my disabled wife that her hair was 'disgusting'. The hairdresser didnt seem interested in listening to her requirements and was more concerned about doing the hair style that she wanted rather than my meeting my wife's requirements.Left feeling upset and shaken. We perhaps should have looked at the owners strange rambling and unprofessional responses to complaints on facebook before booking with them.
My experience of Broughton Hair was not very satisfying, maybe the person I spoke to was just in a bad mood but she certainly did not leave me with a good impression. I called to make an appointment for my hair to be cut and coloured and asked for an evening appointment due to working 9am-5pm. I was asked a few questions about how I wanted my hair coloured, when I said ombre it seemed like a problem. I was told the latest appointment was 3.30pm which I found quite surprising when they are advertised as open until 7pm on a Thursday. I have had my hair done at other places and it has never taken longer than 2 hours.The overall customer service was not good, made me feel like an inconvenience and the person really wasn't looking to accommodate or offer any suggestions. Clearly didn't want my business.
Awful result. Avoid this place! Patchy highlights all over, missing essential parts like the front head. The bleach was left too long so my hair was left breaking and completely damaged. No words to describe the hair cut attempt... a 6 years old with plastic scissors would have done it better. Thanks good I asked for just 2cm length cut, so now I have only around 4cm to fix. After my observation of my hair is breaking and theres missing highlights at the front when she was brushing and start drying my hair the woman snap at me do you want to do it yourself? And come back other day and Ill add some highlights at the front I decided to say yes I dont need a blow dry thanks very much!
Broughton Place Hair & Beauty is a UK Beauty Salon based in Edinburgh, Scotland. Broughton Place Hair & Beauty is located at 2A Broughton Pl, Edinburgh EH1 3RX, UK.
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