Me and my wife have been with Northwood for over 6 years and overall we are happy with them. Communication was good, issues were sorted, and we've received our deposit back.
Thanks for the great service provided by Northwood team. we have received an hassle free stay with your support right from beginning of document signing from abroad till the end with tenant friendly team.Definitely we will get in touch in future stay and refer Northwood for our colleagues as well.Thanks for your support which was very timely during our initial Stay with family.There were no problems anytime during our occupancy.
Northwood have always been highly professional in providing an excellent service. Hugh and Stuart always kept us in the picture regarding our rental property and informed us about any change in legislation, market conditions and were always available for guidance.We have worked with Northwood since 2012 and with living overseas took out the premier service which gave us peace of mind that our investment was being well looked after and maintained, something that we could not do from a distance. I would highly recommend this service to those who cannot or choose not to be hands on.Northwood seemed very circumspect in their choice of tenant and judging from the condition of the flat seemed to have made good choices. We were notified without delay of any problems that occurred and where necessary profession, vetted trades people were utilised to solve those issues.We would not hesitate to recommend Northwood and will definitely use their services in the future.
I have been renting in the UK for about 12 years now (Thankfully this was the last rented place) and while none of the agencies I have dealt with are great as most of them like charging exorbitant amounts of fees, Northwood are the only ones I am leaving a negative review for a multitude of reasons. When we moved into the property 9 months ago the kitchen and bathroom were really really dirty (horrible deposits in the toilet which we cleaned and really really greasy hob and oven). None of the extractor fans in kitchen worked(One of them was fixed by Northwood after 6 months of continued chasing). Agency fees are illegal in Scotland but Northwood make sure they get money from you somehow and I will list the ways they do it. To start with the first month's rent was 150 extra. When I asked why they had no response to it other than that's the way they do it. Also, they have a fixed term contract which they force you to renew and never convert to rolling as the contract says it would turn into if you don't renew it. That means if you try to move away at any point other than at contract end irrespective of the notice period, you will be forced to pay the exorbitant 330 pound advertising fees. Their suggested cleaner charges super high fees too compared to other cleaners you can hire yourself and refuse to give an estimate and say they will charge between a range on the day of cleaning depending on how it goes. They even sent the wrong meter reading and date to my electric/gas company which now I have to get a proof to if I want to fix it which I cant be bothered with. There were several other problems with them and this is just the top things I could think of. We were in a hurry to get a place as we were moving cities but if you have a choice then avoid them.
We have rented out our home through Northwood for the last 5 years and the service we have received has been exceptional. We are overseas and rely on them completely to keep the property safe and I have never had to worry. Their communication is prompt and always polite, nothing is too much trouble and they have a "can-do" attitude which is vanishingly rare. The 4 sets of tenants we have had have all been well chosen and the property has been looked after well.I feel fortunate that we made the decision to rent through Northwood, I trust the team there, and find them to be a class act in every respect.
Northwood Edinburgh is a UK Real Estate Agency based in Edinburgh, Scotland. Northwood Edinburgh is located at 13 Comely Bank Road,, 13 Comely Bank Rd, Edinburgh EH4 1DR, UK.
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