Very disappointing service on a number of occasions. One time I was let down when my asthma repeat prescription was withheld until I made an appointment with the nurse! I'd been getting over prescribed the same meds for years and my asthma was stable enough with less frequent supplies.More recently the ENT at Lauriston Place gave me a letter for my doctor which turned out to be a request for a prescription. Did the staff let me know? Turns out it's not their policy. 2 months later I found out while in for a general appointment.Today I turned up for an asthma review. 45 mins of waiting and watching several patients coming and going before I asked how long I still had to wait. The receptionist checked with the doctor that had clearly forgotten about me. It appeared that at least my appointment was on a piece of paper and not the system where everyone else's was! Since the doc currently had a patient, I was advised to wait further then ultimately to reschedule!
I've had only good experiences during my visits to Polwarth Medical Practice. They've moved into the Leven Medical site on Ponton St but still operate as an individual practice. GPs are great; the nurses are lovely and the reception staff are helpful and friendly. I've had no trouble getting an appointment when I need one. Would definitely recommend.
This is my second review; the first was a bad one...However! I recently saw a DR their about a hand injury, she was kind an attentive, she booked me in for an xray within 1 day (it wasn't in anyway an emergency but I was worried about it). Within two weeks she explained the results and told me how to get physio from NHS.The reception seem MUCH nicer now and very organised. For anyone who doesn't know this was a private pratice until the primary Dr passed away a couple of years ago and it is now an NHS practice (some of teh Dr's were reluctant I assume to have this change) but now it's a great practice and im still happily registered there
Make sure you are actually going to be open when you book patients in for appointments. People have health problems that need to be seen to, don't play with that. Called on Tuesday to book an appointment, was told I would be seen on Friday at 2.30pm, only to find out on the day the Practice is actually closed because it's Good Friday. I made sure to double check the date prior to the appointment and was reassured I would be seen on that day and time, but when I got to the Health Center it was shut. No one in sight, doors closed, gates locked. Tried calling and only got the voicemail. And I wasn't the only one waiting by the door. At least put up notices so that your patients are aware of what is going on.
Polwarth Medical Practice is a UK Doctor based in Edinburgh, Scotland. Polwarth Medical Practice is located at 10 Ponton St, Edinburgh EH3 9QQ, UK.
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