Fantastic service, great staff, and helpful. The staff tends to suffer quite a bit of abuse from normal customers, hence most of the negative reviews. They are professional, courteous, and have way more patience than I would in the same situation.
Unhelpful and rude.
Lady at the post office bit was busy so I waited patiently, she apologised, it was no worries at all. Then her Dad came up in a grump, didnt speak and gestures to my card and then said ID I gave him my driving license and started to explain that I have redirected my post and that the card isnt the same number, he ignored me and walked off (still in a grump). After not finding my post he came back and I tried to explain to him again that the number is different and showed him my email on my phone, he then took my phone off me which shocked me and then he walked away, still not saying anything to me! He came back with my post and my phone (I was still in shock!) and told me I had a fee to pay (no problem as I knew about that). I know everyone has bad days, but the mannerism he had I think is unacceptable, especially as his daughter was very polite, he has let the shop down and there was no need to.
Great Service, excellent staff, always happy to help
Been in a few times to pay cheques into bank accounts now that the near by branches have all been cloesd. They never have any of the required envelopes and some staff seem to have no idea where they come from. Even involving Post Office customer services but it seems to have made no difference. Better to save some time and use one of the other local post offices.
Elm Row Post Office is a UK Post Office based in Edinburgh, Scotland. Elm Row Post Office is located at 20 Elm Row, Edinburgh EH7 4AA, UK.
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