I went into branch 3 weeks ago to change my BRP pick-up location as I was leaving the UK for 3 weeks before visa start date. The male employee told me it was 'too early' to do so, now I am unable to do it in time for job searches, this member has caused me great duress through ill advised information. I informed the company of this and got a 'oh well' response. No accountability or effort to resolve problem they caused. This branch has literally impacted my welfare.UPDATE: The Male whom which the complaint was about blatantly lied and invented a story to save his own skin, unprofessional and lack of personal accountability as an individual.
The self-service checkout is punishing! This would have been a 1-star review strictly on the basis of the self-service checkout "frustration factor", but one of the clerks actually cared enough about customers to come to our aid.
Exceptionally obliging staff. So much so that I a) noticed it and b) resolved to write them a nice review. Shout out to a cheerful, particularly helpful lady called Esther.
Up-to-date facilities and friendly and helpful staff. The female who served me patiently responded to me even when I made an I-change-my-idea request. Will use their services again.
I love the self service area for posting parcels and printing stamps. While I appreciate it's not easy for everyone, I've found it really helpful in not having to take a ticket and wait for service at the counter. Less waiting time means you're in and out again pretty quickly. Staff have always been helpful.
Edinburgh City Post Office is a UK Post Office based in Edinburgh, Scotland. Edinburgh City Post Office is located at 3, prince's mall, Princes St, Edinburgh EH1 1BQ, UK.
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