Very efficient staff, I had a great help dealing with my paper work needs.Very polite and welcoming staff. Merci pour votre aide et a bientot. Patrick
Don't even try to call them, no one is taking the phone call, they will only tell you that you need to email them on their ambassy website.They don't even propose a service to renew your documents such as passport, driving licence or ID documents...I haven't seen a place so unhelpful since I needed those service there, they only helped me out with my 'procuration' documents to vote and still the papers were not send properly and I had to come back to tell them ...
The staff on call is not trained, they cannot even answer a simple question, and seemed in a hurry and unwilling to help, even though I had booked an appointment. You'd expect that at least, they could devote 10 min of their precious time. Their standard answer seemed to be "contact the London embassy"., and "we're very busy with the elections right now". Not helpful at all, I wonder why their role is in Edinburgh!
Went to the French consulate on friday, had a very nice welcome from the lady at reception. She been helpful, polite and it was a pleasure to speak to her. The average note look not very fair at least for this women who s doing a great job.
After reading reviews I was anticipating a rough experience but I got all the info I needed from the very helpful lady on the phone, which meant I didn't even have to make an appointment at the Consulate after all.UPDATE: My first in-person visit to the Consulate (for a different matter) and I was very impressed; Very welcoming staff, and efficient & friendly service. I was seen promptly, my paperwork was explained very clearly and it was all done much quicker than I was expecting.
Consulate General of France is a UK Embassy based in Edinburgh, Scotland. Consulate General of France is located at Lothian Chambers, W Parliament Square, Edinburgh EH1 1RN, UK.
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